​

FORMRITE regularly surveys it's customers to monitor the level of customer satisfaction that exists.  One fundamental measure that comes out of this survey is a metric called Net Promoter Score.  Simply put it is a measure of how likely a customer is to recommend you to other members within their organization or to other organizations.

​

The customer is asked a simple question..."On a scale of 1-10 how likely are you to recommend Formrite to another employee or business?"  The metric is simple to calculate and easy to understand. Additionally it provides Formrite with the ability to compare customer satisfaction across industry segments.  Net promoter score is considered a key loyalty metric in many industries.  Companies with Net Promoter Scores in the 60-80 range are considered “Star Performers”, and those in the 80+ range have “World Class Loyalty.”